Overview
The consumer has a period of 14 working days upon receipt of his package to return, at consumer expense, the products that do not suit him. This period runs from the day of receipt of the consumer’s order. If this period expires on a Saturday, a Sunday or a holiday or day off, it is extended until the next business day. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any return must be reported in advance to the Customer Service of VANLEX by returning by email, mail or fax the following form completely filled:
Form of right of withdrawal
The product must be returned by the shipping method of the customer’s choice, the return costs remain at costomer expense.
Products such as disks, CDs, DVDs, must not have been unsealed, so that the consumer can benefit from the right of withdrawal.
Products that are intimate or sanitary goods, products worn by the person, such as immersion glasses, bluetooth headset, … can not be returned or exchanged. It is the same for products whose cleanliness of the surface can be altered by a test or use (touch tablets, …).
The services or products made especially for the consumer (software settings, personalised tags, …) are not subject to the right of withdrawal and can not give rise to a refund.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
The products in pre-order (indicated in stock at the supplier), ordered especially for the consumer, cannot give place to a cancellation or to a resumption for refunding.
Only new products returned as a whole and in perfect condition for resale with their original packaging will be taken back. Any product that has been damaged will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, except for the cost of return. In the event of the exercise of the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.
In case of exercise of the right of withdrawal, the company VANLEX will make every effort to reimburse the consumer within 14 days of receipt of the product in return.
The consumer will be refunded by crediting his bank account (secure transaction) in case of payment by credit card, or by check in other cases.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vanlex.be.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to our address provided in Return Merchandise Authorization email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@vanlex.be for questions related to refunds and returns.